+39 349 1153576
aziendaagricolaturnaturi@gmail.com
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Terms and Conditions
Where We Are
Information
S.S.115 direz. Selinunte Km 1,4 - Località Santa Teresa Latomie
Terms and Conditions of Service
1. Purpose
1.1. These General Terms and Conditions of Sale (hereinafter, General Conditions) govern the purchase of Products, made remotely, via telematic network, from the Website https://aziendagricolaturnaturi.com (hereinafter, the Website).
aziendagricolaturnaturi di Turnaturi Carmela (hereinafter, aziendagricolaturnaturi di Turnaturi Carmela) with registered office at via Girolamo Savonarola 1, 91022, Castelvetrano (TP), Tax Code and VAT no. 02593510817
2. Acceptance of the general terms of sale
2.1. All purchases of Products made through the Website (hereinafter, Purchase Contracts) by users who access it (hereinafter, Customers) are governed by these General Conditions as well as by the Italian Consumer Code (Legislative Decree no. 206/2005), section II Distance Contracts (arts. 50 – 67) and by the Italian regulations on electronic commerce (Legislative Decree 70/2003).
2.2. By completing the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to comply with these General Conditions.
2.3. The Customer is therefore required to carefully read, before making any purchase, these General Conditions which aziendagricolaturnaturi di Turnaturi Carmela makes available also in order to allow reproduction and storage in compliance with the provisions of art. 12, 3rd paragraph of Legislative Decree 70/2003.
2.4. aziendagricolaturnaturi di Turnaturi Carmela may modify, at any time and without notice, the content of the General Conditions. Each individual Purchase Contract will be subject to the General Conditions published on the Website at the time the purchase order is sent by the Customer.
3. Products
3.1. https://aziendagricolaturnaturi.com (hereinafter “Website”) is an online site for gastronomic specialties under the exclusive aziendagricolaturnaturi brand (hereinafter, “Products”).
3.2. All Products offered are thoroughly illustrated on the Website, within their respective sections, divided by Product categories.
3.3. The visual representation of the Products on the Website, where available, is indicative and usually corresponds to the photographic image of the Products themselves and is intended solely to present them for sale, without any guarantee or commitment, by aziendagricolaturnaturi di Turnaturi Carmela, regarding the exact correspondence of the image shown on the Website with the actual Product; this applies in particular to its actual size and/or color aspects of the Products and/or packaging.
3.4. In case of a difference between the image and the written product sheet, the description in the product sheet shall always prevail.
4. Purchase procedure
4.1. The Customer may purchase the Products in the electronic catalog of aziendagricolaturnaturi di Turnaturi Carmela, thoroughly illustrated on the Website within their respective sections by product category, as described in the relevant information sheets on the Website, following the technical access procedures described therein.
4.2. To purchase Products, the Customer must register on the Website by entering their personal details, following the instructions provided by the registration program, and must complete and send to aziendagricolaturnaturi di Turnaturi Carmela the order form in electronic format available on the site, following the instructions given. Purchase orders must be completed in every part. If the Customer does not wish to register on the Website, they may still complete the purchase procedure, but will not be able to check the status of their orders or take advantage of discounts and promotions.
4.3. The Customer must place the selected Products in the appropriate “Cart” and, after choosing the courier and viewing and accepting the delivery cost, may proceed with the purchase.
4.4. If the customer needs to modify the purchase order or change any data contained therein, they must follow the appropriate modification procedure on the Website. In particular, the Customer may change the quantity of Products to purchase, adding or removing one or more Products from the Cart.
4.5. Once this operation is completed, the Customer will see a screen containing a summary of the purchase order, including delivery costs, with a request for further confirmation to proceed with the purchase.
4.6. After viewing the summary, the Customer must select the desired payment method, i.e. credit card or PayPal, or – if available – by Gift Card, and send the order by clicking the appropriate button.
5. Conclusion of the contract
5.1. The publication of the Products displayed on the Website constitutes an invitation to the Customer to make a contractual purchase proposal. The order sent by the Customer constitutes a contractual proposal and implies full knowledge and complete acceptance of these General Conditions.
5.2. Each Purchase Contract concluded between aziendagricolaturnaturi di Turnaturi Carmela and the Customer is considered finalized with the sending by aziendagricolaturnaturi di Turnaturi Carmela of the order acceptance to the Customer's email address. This confirmation message will indicate an "Order Number", to be used in all subsequent communications with aziendagricolaturnaturi di Turnaturi Carmela. The message will include, in addition to the legally required information, all the data entered by the Customer, who undertakes to verify their correctness and promptly communicate any corrections. Any additional costs resulting from errors in data not promptly reported will be borne exclusively by the Customer.
5.3. Each order can be viewed by the Customer on the Website, in their personal area, if registered, or by contacting the Customer Service of aziendagricolaturnaturi di Turnaturi Carmela immediately after sending the order.
5.4. There may be occasional unavailability of the Products offered; in this case, if the Products chosen by the Customer are not, in whole or in part, available, the order will be sent with the available products after notifying the Customer about the unavailable products.
5.5. aziendagricolaturnaturi di Turnaturi Carmela has the right to accept or not, at its own discretion, the order sent by the Customer, without the latter being able to make any claims or rights of any kind, including compensation, in case of non-acceptance of the order.
5.6. In particular, aziendagricolaturnaturi di Turnaturi Carmela reserves the right not to accept purchase proposals and to cancel orders that do not provide sufficient guarantees of solvency or if – even after checking with the credit card payment circuit – there are anomalies in the transactions and payment methods used by the Customer.
6. Product prices
6.1. All Product prices are clearly indicated on the Website and include VAT. Delivery costs are clearly indicated at the time of order. The cost of each shipment may vary depending on the delivery and payment method as well as the destination and the total amount of the order.
7. Payment methods
7.1. The Customer may pay for the Products and related delivery costs by credit card or Paypal.
7.2. GuerraHome di Guerra Marco accepts payments made with:
- Visa
- MasterCard
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- Paypal
- Bank transfer
7.3. The transaction will be charged to the Customer's credit card only after:
(i) the credit card data have been verified;
(ii) the availability of the Product has been confirmed by aziendagricolaturnaturi di Turnaturi Carmela
7.4. If, for any reason, it is impossible to charge the amounts due from the Customer, the purchase process will be automatically canceled and the purchase automatically voided.
8. Delivery methods and costs
8.1. aziendagricolaturnaturi di Turnaturi Carmela undertakes to deliver the goods without undue delay and in any case no later than thirty days from the conclusion of the contract. Delivery of the Products will be made by courier, and times will vary depending on the destination. The terms indicated at the time of the purchase order are in any case indicative.
8.2.aziendagricolaturnaturi di Turnaturi Carmela delivers in all countries indicated on the Website and delivery will take place without appointment.
8.3. No liability, for any reason, can be attributed by the Customer to aziendagricolaturnaturi di Turnaturi Carmela in case of delay in processing the order or in delivering the Products covered by the Purchase Contracts.
8.4. The ordered Products will be sent to the postal address specified by the Customer. Upon delivery of the Products by aziendagricolaturnaturi di Turnaturi Carmela to the appointed courier, a shipping confirmation email will be sent to the Customer.
8.5. Deliveries will be made from Monday to Friday, during normal business hours, excluding national holidays according to the methods indicated by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the recipient's absence at the specified address, the courier will send a notice email and attempt a new delivery according to their procedures.
In case of inability to make the new delivery due to the recipient's absence, Customer Service will try to contact the Customer to schedule another delivery. If Customer Service is unable to contact the Customer for the next 10 days or in case of further inability to deliver due to the recipient's absence, the Products covered by the order will be returned to aziendagricolaturnaturi di Turnaturi Carmela, with the resulting costs charged to the buyer.
After 30 (thirty) days from the date on which the Products covered by the order were returned to aziendagricolaturnaturi di Turnaturi Carmela due to inability to deliver, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 of the Civil Code. aziendagricolaturnaturi di Turnaturi Carmela will refund the amount paid by the Customer net of the return shipping costs and storage costs at the branch of the appointed courier.
8.6. Upon delivery of the Products by the courier appointed by aziendagricolaturnaturi di Turnaturi Carmela, the Customer is required to carefully check:
a) That the tamper-evident label is intact and the packaging is not damaged or otherwise altered.
b) That the number of pieces delivered matches what is indicated in the transport document.
8.7. Any damage to the tamper-evident label, packaging, and Products or the mismatch in the number of pieces/packages or indications must be immediately reported by the Customer, who may contact aziendagricolaturnaturi di Turnaturi Carmela through Customer Service specifying the order for which such issues occurred.
8.8. Cases of force majeure, unavailability of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in delivery costs for aziendagricolaturnaturi di Turnaturi Carmela, will entitle the latter to split, postpone or cancel, in whole or in part, the scheduled delivery or to terminate the Purchase Contract. In such cases, aziendagricolaturnaturi di Turnaturi Carmela will provide timely and adequate communication of its decisions to the email address indicated by the Customer and the latter will be entitled to a refund of any price already paid, excluding any further claims, for any reason, against aziendagricolaturnaturi di Turnaturi Carmela.
9. Discount Vouchers – Promotions
9.1. Any discount vouchers or promotional codes may be entered when completing the purchase order by the Customer. The system will update the total order amount net of the voucher value.
9.2. The discount voucher may be combined with other commercial initiatives only in cases where this is expressly indicated.
10. Right of withdrawal and its effects
10.1 The Customer has the right to withdraw from the contract, without giving reasons, within 14 days. (withdrawal period).
10.2 The withdrawal period expires (i) after 14 days from the day on which the Customer or a third party, other than the carrier and designated by them, acquires physical possession of the goods.
10.3. To exercise the right of withdrawal, the Customer must inform aziendagricolaturnaturi di Turnaturi Carmela of their decision to withdraw from the contract by means of an explicit statement (for example, letter sent by mail, certified email, or email).
10.4. To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication regarding the exercise of the right of withdrawal before the expiry of the 5-day period as indicated in the returns and refunds policy.
10.5. If the Customer withdraws from this contract, all payments made to Azienda Agricola Turnaturi Carmela di Turnaturi Carmela will be refunded in the form of a gift card, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which aziendagricolaturnaturi di Turnaturi Carmela is informed of the decision to withdraw from this contract. The procedure may be suspended until receipt of the goods or until the consumer has provided proof of having returned the goods, if earlier.
10.6. The Customer must return or deliver the goods to Azienda Agricola Turnaturi, at Turnaturi Carmela, via Girolamo Savonarola 1, 91022, Castelvetrano (TP), Italy, without undue delay and in any case within 14 days from the day on which they communicated their withdrawal from this contract. The deadline is met if the Customer returns the goods before the 14-day period expires. The direct costs of returning the goods will be borne by the Customer. The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
10.7. The Customer may not exercise the right of withdrawal in the case of sealed goods that are not suitable for return for health protection or hygiene reasons and have been opened after delivery.
11. Non-conformity of products and defective products
11.1. The Products offered on the Website comply with national and EU legislation. The images and colors of the Products published on the Website may differ from the real ones due to local settings of the systems and/or tools used for their display.
11.2. In case of non-conformity of the Products purchased compared to the description published on the Website and in case of faulty or defective Product, the Customer, within 14 days of receipt of the goods, has the right to return the non-conforming item, after sending written notice to Azienda Agricola Turnaturi Carmela, via Girolamo Savonarola 1, 91022, Castelvetrano (TP) and returning the damaged or defective item.
12. Processing of personal data
12.1. Customer data is processed by aziendagricolaturnaturi di Turnaturi Carmela in accordance with the current regulations on personal data protection, as specified in the information notice in the dedicated section called "Privacy Policy".
13. Communications and complaints
13.1. All communications or any complaints from the Customer to aziendagricolaturnaturi di Turnaturi Carmela regarding the Purchase Contracts must be communicated through the appropriate contact forms within the Reserved Area.
14. Intellectual property rights
14.1. All trademarks (registered and unregistered), as well as any and all works of authorship, distinctive signs or names, images, photographs, written or graphic text and more generally any other intangible asset protected by intellectual property and industrial property laws and international conventions, reproduced on the Website remain the exclusive property of aziendagricolaturnaturi di Turnaturi Carmela and/or its licensors, without any right arising for the Customer from access to the Website and/or the conclusion of the Purchase Contracts. Any use, even partial, of the same is prohibited without the prior written authorization of aziendagricolaturnaturi di Turnaturi Carmela, in favor of whom all related rights are exclusively reserved.
15. Applicable law and competent court
15.1. These Terms and Conditions are governed by and interpreted in accordance with Italian law, in particular Legislative Decree 6 September 2005, no. 206 (Consumer Code) and Legislative Decree 9 April 2003, no. 70 (E-commerce Code). For any dispute arising from the interpretation or execution of these Terms and Conditions, the court of the place of residence or elective domicile of the consumer, if located in the territory of the Italian State, shall have jurisdiction.
15.2. These General Conditions and any contract concluded with the Customer are governed by Italian law, without prejudice to the application of EU regulations and international treaties, where applicable, as well as national regulations for consumer protection.
For all aspects not specifically expressed, European regulations for distance selling shall apply.
+39 349 1153576
aziendaagricolaturnaturi@gmail.com | VAT IT 02593510817
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